Call Recording

Summary

Barti's call recording feature lets your practice record incoming and outgoing VoIP calls, play them back from the Call Log, and optionally play a disclosure notice to callers at the start of each recorded call. Recording is enabled per phone number from VoIP settings. Practices with Barti CoPilot also get an AI-generated summary and transcript of each recorded call automatically.

1. Enable call recording for a phone number

1. From the left sidenav, click Settings.
2. Open VoIP Phone Numbers.
3. Click the phone number you want to record.
4. Scroll to the Call Recording section.
5. Toggle Record Calls on.
6. Toggle Add Disclosure Notice to Calls on to play an automated notice to callers at the start of each recorded call.
7. Your changes save automatically.

Your practice is the recording party and assumes all liability for compliance with local and state recording laws. Enabling call recording may require updates to your practice's Privacy Policy.

2. Turn off the disclosure notice

If you turn off Add Disclosure Notice to Calls while Record Calls is still on, Barti will show a confirmation dialog titled Turn Off Disclosure Notice?:

Turning off the disclosure notice while call recording remains enabled is a high-risk action and will be recorded in the audit log. Do you want to continue?

• Click Turn Off Disclosure to confirm.
• Click Cancel to keep the disclosure on.

3. Play back a recorded call

1. From the left sidenav, open VoIP > Call Log.
2. Find the call you want to listen to. Recorded calls show an inline player in the recording column.
3. Click the play icon to start playback. Click again to pause.
4. Use the progress bar to scrub through the recording.

If playback fails, you'll see Failed to load recording or Failed to play recording. Refresh the page and try again, or contact Support if the issue persists.

4. Play back a voicemail

1. From the left sidenav, open VoIP > Voicemail.
2. Use the inline player next to each voicemail to listen.

5. Turn off call recording

1. Go to Settings > VoIP Phone Numbers and open the phone number.
2. In the Call Recording section, toggle Record Calls off.
3. Existing recordings remain available in the Call Log; new calls on that number will no longer be recorded.

6. View AI summary and transcript (CoPilot)

If your practice has Barti CoPilot, recorded calls also include an AI-generated summary and transcript. These appear automatically under each call in the Call Log — no extra clicks needed to expand.

1. From the left sidenav, open VoIP > Call Log.
2. Each recorded call row shows an expanded detail panel beneath it containing:
   • AI summary — a short recap of the call, shown at the top of the detail panel.
   • Transcript: — the full spoken transcript of the call.
   • Translation: — an English translation of the transcript, shown when the call was in another language.
3. If a transcript can't be generated for a call (for example, audio was too short or unclear), you'll see Transcript Unavailable.

AI summary and transcription require call recording to be enabled on the phone number. If recording is off, no summary or transcript is generated.

Need help? Reach out to Barti Support at support@barti.com.