In this article, you will learn how to use the Barti Communication Center, including 2-way texting, message scheduling, custom templates, and automated messages.
1. Use 2-Way Texting
- Navigate to Communication > Messages to view all messages.
- Filter messages by Read or Unread status.
- Select a date range to narrow results.
- Select a patient conversation to open their chat.
From inside the patient's chat, you can:
- View chat history
- Type and send a custom message
- Select from a preset template
- Add an emoji
- Schedule a message
- View scheduled messages
2. Schedule Messages
- Navigate to Communication > Scheduled to view scheduled messages.
- Update the date range to filter results.
- Select the ⋯ menu next to a message to remove or edit it.
- Select Schedule a Message to create a new scheduled message.
3. Manage Message Templates
- Navigate to Communication > Templates to view your templates.
- Edit or remove existing templates using the ⋯ menu.
- Select Create Template to add a new template.
4. Review Automated Messages
Barti automatically sends the following messages to patients:
Appointment Confirmation — Sent when an online appointment request is approved:
Message From [Practice Name]: Your appointment has been confirmed for [Appointment Date] at [Appointment Time]. We look forward to seeing you.
Appointment reminder from [Practice Name]: We look forward to seeing you on [Appointment Date] at [Appointment Time]! If you need to reschedule or cancel, reply or call our office [Practice Phone Number].
- If an appointment is scheduled within 1–2 days, the patient receives a 1-day reminder only.
- If an appointment is scheduled 3 or more days out, the patient receives both the 3-day and 1-day reminders.
- Reminders are sent at the same time of day as the appointment (1-day = 24 hours before; 3-day = 72 hours before).
If you have any questions, please refer to Barti's Help Center or create a support ticket at support.barti.com.