Who this is for: All Barti users.

Before you start, you'll need:

For electronic contact lens orders: your FAIT ECP ID saved in Organization Settings → Locations (see How do I add my FAIT account to Barti?)
For electronic glasses orders: your VisionWeb account connected in Organization Settings (see How do I set up my profile and organization settings in Barti?)
Neither of the above is required if you're ordering manually through Other — see that option below.

Optical Order - Video Walkthrough (3 min)

Create a glasses order

Select Optical Orders from the left side menu.
Click New Order.
Select a Patient and Glasses as the order type.
Click Create New Order.
In the Ordering Service field, choose your supplier:
- VisionWeb (if enabled) — select a Lab from the dropdown.
- Other — for manual or lab-direct ordering. Enter the Lab name, Account, and optional Order # fields yourself.
In the Frame Supplier field, select the frame source.
Complete the Prescription section — confirm the prescription pulled from the patient's exam, or enter values manually.
Choose the desired frame and complete the Frame section with frame measurements and specifications.
Complete the Lens section with Lens Design, Material, and up to 6 Add Ons.
Fill in the Shipping section to set the ship-to address and shipping method.
Add any Instructions or Internal Notes as needed.
Click Save Order to save an incomplete order as a draft, or continue to the next step once everything is filled in.
Submit the order:
- VisionWeb orders: click Place Order to submit electronically. Status updates flow back automatically from VisionWeb.
- Other orders: there's no electronic submission — place the order with your lab directly, then use the status dropdown in the order header to track it manually (see How do I update the status of an optical order in Barti?).

Create a contact lens order

Select Optical Orders from the left side menu.
Click New Order.
Select a Patient and Contact Lenses as the order type.
Click Create New Order.
The Supplier field defaults to FAIT if your location has a FAIT ECP ID configured. Select Other to enter orders manually — enter the Account field yourself.
Complete the Prescription section — confirm the prescription pulled from the exam (this also pulls in the product selected during the exam), or enter values manually for each eye.
Fill in the Shipping section to set the ship-to address and shipping method.
Add any Instructions or Internal Notes as needed.
Click Save Order to save an incomplete order as a draft, or continue once everything is filled in.
Submit the order:
- FAIT orders: click Place Order to submit electronically. The order status trail updates in real time as FAIT processes the order.
- Other orders: there's no electronic submission — place the order with your lab directly, then use the status dropdown in the order header to track it manually.

Editing a saved draft

Once an order has been saved as a draft, open it and click Save Changes to save any further edits before placing or submitting it.

Print an order

The Print button is available in the order toolbar at any stage — including before the order has been placed.

What you'll see when it works

The order appears in the patient's profile under Optical Orders with a status of Ordered. For VisionWeb and FAIT orders, the status then updates automatically via the integration. For Other orders, the status stays wherever you last set it in the status dropdown.

Troubleshooting

My order isn't defaulting to FAIT for contact lenses.

Check that your FAIT ECP ID is saved to the correct location in Organization Settings → Locations. If you have multiple locations, the ECP ID must be set on each one. See How do I add my FAIT account to Barti?.

I don't see VisionWeb as an option for glasses orders.

Your VisionWeb account may not be connected yet. Go to Organization Settings and connect your VisionWeb credentials. See How do I set up my profile and organization settings in Barti?. You can still place the order manually using Other in the meantime.

Can I edit an order after placing it?

No — orders submitted electronically via FAIT or VisionWeb can't be edited once placed. Orders placed manually through Other are tracked using the status dropdown, since they're never electronically submitted.

I still have questions about creating an optical order.

Email [email protected] and our team can help.

How do I add my FAIT account to Barti?
How do I set up my profile and organization settings in Barti?
How do I generate an invoice from an optical order in Barti?
How do I update the status of an optical order in Barti?
How do I duplicate a glasses order in Barti?

Article type: How-to Product area: Optical Orders Audience: All users Last reviewed: [YYYY-MM-DD by Name] Alternate phrasings (for Fin matching): - How do I create a glasses order in Barti? - How do I create a contact lens order in Barti? - Place an optical order manually - Order glasses through VisionWeb - Order contacts through FAIT - Create an order without VisionWeb or FAIT - Save an optical order as a draft - Other supplier option for optical orders -->

How do I create an optical order in Barti?